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CE Webinar

Using Generative AI to Enhance Telephone Triage Communication Skills in Nursing Students

Presented By:
Stacey Hobbick, DNP, M.Ed., MSN-Ed, RN, AMB-BC, MEDSURG-BC, CNE
nursing-simulation-triage-phone-communication-skills
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June 17th, 2025
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1 Contact Hour of RN CE
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AI Transcribed Video with Slides
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1 Hour(s)
This CE webinar presentation highlights how a generative AI-powered telephone triage nursing simulation improved self-efficacy in pre-licensure nursing students and offers insights into its potential role in preparing the future telehealth workforce using Artificial Intelligence.
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Abstract:

This CE webinar session will explore the development and implementation of a generative AI-powered telephone triage nursing simulation designed to strengthen telehealth competencies among pre-licensure nursing students. As remote patient care becomes increasingly integral to nursing practice, preparing students for effective telephone triage is critical. This CE presentation will share findings from a recent study examining the impact of this AI-based nurse simulation on student self-efficacy. Attendees will learn about the clinical simulation design, key outcomes, including statistically significant improvements in self-efficacy, and student feedback on using Artificial Intelligence as a learning tool. Implications for integrating AI simulations into nursing education and workforce training will also be discussed.

Learning Objectives:

  1. Describe the design and implementation of a generative AI-powered telephone triage nursing simulation used in pre-licensure nursing education.
  2. Examine the impact of AI-based nursing simulation on nursing students’ self-efficacy in telehealth and triage competencies.
  3. Discuss the implications of integrating generative AI simulations into nursing curricula and workforce development strategies.

Webinar Content

Meet the Presenter(s):

Stacey Hobbick DNP, M.Ed., MSN-Ed, RN, AMB-BC, MEDSURG-BC, CNE
Assistant Professor of Clinical Nursing at Oregon Health and Science University

Dr. Hobbick is a certified nursing educator with clinical expertise in ambulatory and medical-surgical care. She entered academia to help shape the next generation of nurses through active learning and inclusive teaching, earning recognition such as two faculty Daisy Awards. Her current research focuses on integrating generative AI into nursing education to enhance simulations, personalize learning, and expand access through Open Educational Resources. Committed to both innovation and equity, Dr. Hobbick leverages technology to advance teaching and support student success.

Disclosures: None.

Earn a CE, CME, or Certificate of Completion*

*Specific certificate provided for this session listed above. HealthySimulation.com is accredited as a provider of continuing nursing CE education by the State of California Department of Consumer Affairs License #CEP17566. Any CME activities have been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Current Concepts Institute and HealthySimulation.com. The Current Concepts Institute is accredited by the ACCME to provide continuing medical education for physicians.

State of California Nursing CE Provider

Get Nursing Continuing Education Contact Hour Credits to continue your professional development!

  • Instantly download following CE completion criteria below.
  • Number of contact hours provided listed above in “Presentation Information.”

CCI CME Provider

Get Medical Continuing Education Contact Hour Credits to continue your professional development!

  • Instantly download following CME completion criteria below.
  • Number of contact hours provided listed above in “Presentation Information.”

CE/CME, Completion Criteria

  1. Attend the entire activity.
  2. Submit a completed evaluation tool.
  3. Electronically download your certificate.
(Transcripts are only available via electronic download).

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Meet the Host(s):

Carrie Gigray MSHS, CHSE, CHSOS, GC-HQS, NRP
Content Coordinator at HealthySimulation.com
Carrie Gigray is a dedicated healthcare simulationist with a strong foundation in emergency medical services (EMS) critical care and education and simulation-based training. She holds a Master of Science in Healthcare Simulation and a Graduate Certificate in Healthcare Quality & Safety from the University of Alabama at Birmingham. Dual-certified as a Certified Healthcare Simulation Educator (CHSE) and Certified Healthcare Simulation Operations Specialist (CHSOS). Carrie combines her operational expertise and instructional skills to deliver impactful, high-quality simulation education. With over 15 years of experience as a clinical educator and simulation developer, Carrie has a talent for crafting innovative and responsive simulation-based healthcare education. She excels in interprofessional education, curriculum alignment, and professional development, all aimed at enhancing patient outcomes and promoting collaboration among healthcare professionals. Carrie has shared her expertise through national and international presentations on healthcare simulation professional development, cost-effective solutions, and equity-centered educational practices. As an active member of SSH, INACSL, SimGHOSTS, and NAEMSE, she plays a vital role in advancing simulation education globally. Driven by a passion for delivering impactful education, Carrie is deeply committed to equipping healthcare professionals to tackle real-world challenges.
Disclosures: Carrie is employed by HealthySimulation.com

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The specific certificate provided for this webinar is listed at the top of this page a Blue Box and will either be “Webinar” (No CE/CME, Certificate of Completion only), “CE Webinar” (1 Hour of RN CE), or “CE/CME Webinar” (1 Hour of RN CE or 1 Hour of MD CME). See the section above labeled “Earn a CE, CME, or Certificate of Completion*” for more information.

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